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Yves Rocher

Hello, how can we help you?

To help you, we answered the most frequently asked questions by our customers.

The topic of your question is:


To make your search easier, here are the frequently asked questions and the answer we can provide to help you:

How to track my order?

To follow your order, you simply have to log in to your personnal account or directly on the dedicated website. To sign in, use your customer number and your access code (your registered phone number). Click then on "Continue". Your orders immediately appear on the screen and you can track the progress to know where your order is at the moment.

Note: You can track your order only once it has been shipped ; you will be informed by email when the parcel leaves our warehouse.

What are the shipping cost and delay?

The conditions to be elligible to free shipping may change from one period to another. We invite you to check out all the on-going offers on the Special Offers page. Below the free delivery threshold, the shipping costs are $7.95 for each order. Prices may change without notice.

Your order is delivered within 3 to 4 business days in average. For more remote areas, up to 10 business days are necessary.

Note: Please note that the minimum order amount is $10.

Where can I find my customer number?

Your customer number can be found:

  • In your shipping notice email received when your order leaves our warehouse.
  • On your order form received in a previous order.

It's a 9-digit number.

How to get the product composition?

While you are browsing through the description on the online product card, you will find the complete list of ingredients composing the product. The ingredients from natural origin are indicated in green.

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Contact us

You have a question which you cannot find in the FAQ section? Contact us directly! You will find here the addresses of several services offered.

Your request is about:


Online purchase or question about our website

Send an e-mail
Ideal to get a tailored answer to your question! To allow us to process your request faster, please be as precise as possible in your request. We will get back to you within 2 business days.

Call us

Ideal to get a quick answer to your question!

Toll-free number
Monday to Friday 8:00 am to 9:00 pm (EST)
Saturday 9:00 am to 7:00 pm (EST)

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