POLICY REGARDING YOUR PERSONAL INFORMATION
At Yves Rocher Amérique du Nord Inc. ("Yves Rocher"), respecting your privacy is very important to us. Although obtaining information on our customers allows us to offer a quality service, suited to their needs, our customers' trust remains our priority. This policy has been prepared to assert our commitment to protect the confidentiality of information concerning our customers, and to inform you about our practices relating to the collection, use and disclosure of information communicated to Yves Rocher.
In agreeing to communicate personal information to Yves Rocher or its service providers or mandataries, you give us authorization to collect, use and communicate such personal information in accordance with this Policy, and as authorized or required by law. You may refuse or withdraw your consent with regard to some specific purposes at any time, by contacting the person in charge of confidentiality at Yves Rocher. If you refuse or withdraw your consent, we may no longer be able to supply or continue to supply certain products, services or information which could be of use to you.
Collection of Personal Information
Occasionally, Yves Rocher collects personal information from its customers, such as name, age, gender, account number, address, telephone number, electronic address, as well as information relating to billing records and accounts, information for the purpose of supplying services and information pertaining to operations derived from our mutual relationship.
Generally, Yves Rocher collects, uses and discloses personal information concerning customers for the following purposes: to make sound decisions regarding your various requests; to promote and market products, goods and services through, among other means, direct marketing and Internet; to answer your questions concerning your account and file; to meet legal and regulatory requirements; to manage and develop the Company's business and operations; to provide products, goods and services best suited to your needs, interests and situation by making personal information available to Yves Rocher's employees, its partners and product and service providers. Personal information will be used for the above-mentioned reasons and in certain circumstances where Yves Rocher considers it necessary and appropriate to collect and disclose personal information, in accordance with the law and while ensuring that the disclosure of personal information shall be limited to that which is necessary, according to circumstances.
People to Whom We Disclose Personal Information
Yves Rocher may transfer personal information, on a limited basis, to service providers, collection agencies and other third parties acting as mandataries of Yves Rocher, to manage the Company's business. Currently, Yves Rocher does not rent nor sell to third parties lists of customers. In the event that Yves Rocher were to decide to exchange such information for commercial agreement purposes, we will give you a reasonable opportunity to refuse transfer of personal information.
Yves Rochers' Commitment
By means of this policy, Yves Rocher is committed to: limit the collection and use of personal information on its customers to what is necessary for the fulfillment of the above-mentioned purposes; limit access to this information to those Yves Rocher employees whose duties so require; not disclose personal information on our customers to a third party except with our customers' prior consent or as required by law, or when it is necessary to deliver products and services; allow our customers to contact us, at any time, to request having their name removed from soliciting lists for commercial purposes; demand that any organization, to whom we may give information for the purpose of providing services, and/or any partners with whom we collaborate, adhere to our privacy standards; ensure the accuracy of personal information used and/or correct it, if necessary; maintain an appropriate level of physical, procedural and technical protection in its offices and premises reserved for storage of information in order to minimize risks of any form of unauthorized access, disclosure, reproduction, use or modification of personal information.
Our Web Site
Personal information is collected when, for example, an individual buys products, completes a form or survey online, or enters a contest. This information is collected, used and disclosed in accordance with terms provided in this policy. However, any individual may indicate his/her refusal to receive non solicited electronic information.
Like many web sites, we use "cookies," which are combinations of letters and numbers given to a Web browser by a Web server, and then sent back to the server each time the browser requests a page from the server for the purpose of identifying the user visiting the site. If you do not wish to receive cookies from our site, you can configure your web browser to reject them, or use a utility designed to help you visit Web sites anonymously.
Yves Rocher has no intention of collecting personal information from children. If a parent or legal guardian, after communicating such information, wishes to eliminate it from our files, he/she may do so by contacting us at the e-mail address or phone number shown at the bottom of this policy statement.
We cannot ensure the protection of personal information that you provide to a third-party site, to or from any of Yves Rocher's Web sites, since these third-party sites are owned and operated independently. These third parties may have their own confidentiality and data collection practices, that are beyond our control. Any personal information provided by you to these third-party sites will be regulated by their own confidentiality policy, if applicable. Yves Rocher is not responsible nor liable, under any circumstances, for these third parties' practices, actions or policies regarding their sites, and cannot be held accountable for the content and confidentiality practices of these sites.
No data transmission over the Internet is 100% secure. Although we are taking necessary measures to protect your personal information, we cannot guarantee the security of information that you are transferring to us and you do so at your own risk. Once we receive your transmission, we will take necessary measures to ensure its security on our systems.
Access to Your File
You can have access to your individual file information at any time to check accuracy of the information and have it rectified as appropriate by contacting us through one of the means hereinafter described.
Yves Rocher reserves the right to modify this policy at any time, and to issue the new policy with amendments through its Web sites, or by any other means. Any amendments to this policy will be made according to the law in effect. Continuing to provide personal information to Yves Rocher or using its Web sites, or placing orders, after amendments to the policy have been posted, will be considered an implicit agreement with modifications made to the policy.
If you have any questions or comments regarding our policy, or would like to inform us about your preferences regarding personal information, you can call at (514) 523-4144 or 1888-909-0771, or write to the following address: Chief Privacy Officer, 2199, Fernand-Lafontaine boulevard, Longueuil (Québec) J4G 2V7. We will answer your written request within thirty (30) days of its receipt.