Offer Terms

Terms for Web Exclusive Sales

Site wide events like Save 50% and 2 for 1 Savings are exclusive to the website. Promotion applies to the regular price of our full-size items, with the exception of everyday low priced items like Beautiful Buy items, the Plaisirs Nature line, the Culture Bio line, trial-size items, Limited Editions, gift sets and some of the beauty accessories and seasonal items. When we show a special low price in our monthly printed mailings (Exceptional Value, Super Saver, Lowest Price Ever), we make every effort to match the website price to the printed price. For this reason, some items will be excluded from the site wide promotion to offer you the same low price.


General Terms and Conditions

Promotions cannot be combined with any other offers, bonus and coupons are only valid with Internet orders and there is a limit of 1 coupon per order. Promotion is not valid for residents of Puerto Rico and orders shipped to Hawaii, a Military Post Office zip code, Alaska and the Virgins Islands suffer longer delays in the shipment than the continental USA.

Yves Rocher reserves the right to modify or cancel this promotion due to system error, fraud, or unforeseen difficulties. Credit/payment/funds will be validated within approximately 24 hours of your order submission. Orders will be charged at the date of shipment. All internet sales are final and cannot be cancelled or modified.


Legal Notice

Yves Rocher Amérique du Nord Inc. (“Yves Rocher”) uses reasonable effort to warrant the accuracy and reliability of the content of this Web site Yves Rocher cannot be held liable in any manner, namely: i) for any errors or omissions of any kind that may affect the content of this Web site or element linked to this Web site; or ii) through the use of this Web site, for any damages or injury caused by any failure of performance, error, omission, interruption, communication line failure, delay in operation, transmission, defect, theft, virus or destruction or unauthorized access to, or alteration to this Web site.


The entire content of Yves Rochers’ Web site is protected by Canadian and international copyright and is the property of Yves Rocher. Therefore, the content of the pages of this Web site may not be reproduced in whole or in part without the prior written consent of Yves Rocher.


Unless otherwise specified herein, the trademarks, trade names and logos of Yves Rocher appearing on this Web site may not be used in any manner whatsoever without the prior written consent of Yves Rocher. Yves Rocher reserves the right to modify or eliminate any element of the content of this Web site and the offers without prior written notice.


International orders

At YvesRocherUSA.com, we only ship to the continental USA. However, Yves Rocher has websites in Canada, France, Germany, Belgium, Spain, UK, Italy, Luxembourg, Holland, Switzerland, Sweden, Norway, Denmark, Finland and Russia. For a complete listing of our web addresses, go to our corporate site, www.yvesrocher.com.

To return or exchange an order

Your satisfaction is our top priority. If you are not completely satisfied with your product(s), returning is simple and easy. We'll issue you a full refund to your credit card for the price of any item that you return. There is a complete set of instructions on how to return your products on the back of your invoice.

How much you are able to order at once

At this time, we don't currently accept orders over $300. If you would like to place an order of this size, please call our customer service representatives at 1-888-909-0771, Monday to Friday from 8:00 am to 11:30 pm (EST) and Saturday from 8:00 am to 8:00 pm (EST). They will be happy to assist you with your purchase. We don't accept orders below 10$.

What we do with your name and address after you order

We respect your privacy (view our privacy policy.) We will ask for your email address when you place an order. This will allow us to communicate with you about the order status. With your permission, we would like to send you our email newsletter, filled with tips and trends and alerts about the latest website content.

We will also send you Yves Rocher offers in the mail from time to time. We may share your contact information with renowned companies whose products and services may interest you. If you do not wish to receive those offers, please call our customer service at: 1 888 909-0771.

Prohibition to sell out of networks

Our products are solely intended to be sold through our distribution networks. Consequently, any sale, purchase or prize giving of our products with the purpose of reselling outside of our networks, namely through websites, are forbidden. Regardless of any damage to the reputation of the brand or the integrity of our products, such reselling of our products shall be likely to engage the civil and, if need be, penal liability of its authors. If you need more than 10 identical products, please call our customer service.